For SHEIN Canada · Continuous Improvement

Ryan Chan

Operations & Continuous Improvement Leader
运营与持续改进负责人 · 15+ 年仓储与物流

Built for SHEIN's next chapter: as de minimis ends and fulfillment localizes in North America, I turn warehouse metrics into lower cost-per-unit.

为 SHEIN 的下一阶段而来:随着小额免税取消、北美履约本地化,我把仓库指标转化为更低的单件成本。

+30%
Picking throughput (UPH)
+35%
Warehouse efficiency
95%
Inventory accuracy
10M+
Parcels / year
-25%
Operating cost
-18%
Component failures
Why SHEIN

As de minimis ends, SHEIN is localizing North American fulfillment, making warehouse efficiency and cost-per-unit central to the business. For 15+ years I've turned inbound, outbound, inventory, and labor metrics into measurable wins, working data-first and on the floor with operators. I don't just optimize processes; I build the KPI and data layer that tells you what to improve and proves it worked. That is exactly the continuous-improvement challenge I want to own here.

随着小额免税政策取消,SHEIN 正在把北美履约本地化,这让仓库效率和单件成本成为业务的核心。15 年来,我一直把入库、出库、库存和人力指标转化为可衡量的成果,以数据为先、扎根一线。我不只是优化流程,更会搭建 KPI 和数据体系,告诉你该改什么、并用数据证明改对了。这正是我想在这里承担的持续改进挑战。

Selected Case Studies
Warehouse Ops

WarehouseIQ

Multi-agent intelligence monitoring KPIs across inbound, outbound, inventory, labor, and cost, turning reactive dashboards into proactive action plans. Issue detection from hours to minutes.

Fulfillment

WMS Task Management

Warehouse operations intelligence: automated task planning, worker performance tracking, and dynamic fee configuration across multi-site fulfillment.

Last Mile

Smart Locker Platform

Built Hong Kong's largest last-mile network, 1,000+ lockers, 11M parcels/year, from zero to market leader in 5 years. SLA up 30%, op-cost down 25%.

Agentic AI

Hive

Agentic AI for product management: a multi-agent system (PM · Engineer · Analyst) that turns PRDs, roadmap, and SQL into structured context AI can act on, lifting decision velocity and cross-functional alignment.

View Full Portfolio →
Live Demos
On-site network only

Operational tools I build and run today, monitoring real warehouse KPIs. These are live systems on the on-site network, walked through during the interview.

Open Live Demo Hub → Browse SOP Manual →

SOP Manual: a full WMS operating-manual navigation site (coverage matrix plus search) spanning inbound, outbound, return, stocktake, transfer, manufacture, and cross-cutting flows, viewable online. The Live Demo Hub runs on the local network during the on-site demo (private IP, not reachable over the public internet).